Frequently Asked Questions

Thank you so much for choosing RQC Supply for your crafting needs! Further information about our Shipping & Return Policy can be found here. If you're looking for some crafting tips, please see our learning centre.

Ribbon Shipments

Ribbon orders under 7 yards are shipped continuous, we strive to ship orders greater than 7 yards in one continuous piece but there may be several cuts in our 100-yard roll from the printing process. Sign in to your account and view your orders here.

Canadian Order Processing

Processing time is approx 1 business day, but this can vary seasonally depending on the number of orders we have to process.

American/International Order Processing

Remember if you are located in the USA or Internationally there is a 3-5 day processing time to allow us to prepare your order, have it picked up by a courier and dropped off at our Broker  - to import your order into the USA (at the Niagara Falls Post Office in New York State. With this process we are bypassing the wait at Customs and keep shipping costs low via USPS - keep this in mind as the tracking number you receive is  not going to show any activity for a few days while it's in transit within Canada, but is sent first class and once it arrives in the USA will show you activity.

Shipping Providers

When Flat rate shipping is selected we may use Canada Post, Dicom or Canpar Couriers; shipping from Ontario.

Pickup Options

We are located in Woodstock, Ontario Canada, we do not have a storefront, but do offer the ability to pick up at check out to avoid shipping charges. Once the order is processed you will be emailed with directions to pick up upon completion of the order with our available pick-up times and locations.

For orders that are not picked up in a timely manner (>14 business days), if no email is received by the customer regarding inability to pick up then a 2.00 a week fee will be deducted from the order on a weekly basis until the value of the order has been redeemed and the product will become the property of RQC Supply.

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