Frequently Asked Questions

Thank you so much for choosing RQC Supply for your crafting needs! Further information about our Shipping & Return Policy can be found here. If you're looking for some crafting tips, please see our learning centre.

  • How does Woodstock Pick-up Work

    Unfortunately we have had to disable the Woodstock Pick Up at check out, please shop in our 8,000 sq foot retail storefront due to a new bill passed and our inability to operate 100% in French for our Quebec Customers so we have had to implement a picking charge to the Woodstock Pick Up to cover developer fees, this way we are not in violation of their Human Rights by operating solely in English. Changes to an order after fulfillment (before Woodstock pick up, pick up fee is non refundable) are subject to a restocking fee of 5%, this refund minus the restocking fee is applied via store credit. Otherwise a restocking fee of 15% for refunds back via the original payment method should the order be cancelled.

  • How much is Shipping

    Shipping prices vary based on your location and items in your cart. Canadian Orders of over $399 before taxes can qualify for FREE Canada Post Expedited (some exceptions apply). US orders live rates apply. For more information look at our shipping page. All rural addresses with a “0” in the postal code as the second digit will be subject to a $2.00 surcharge this will be above the flat rate or free shipping if eligable. No Free Shipping to any of the Northwest Territories, Yukon, Newfoundland live rates prevail.

  • Do you ship overseas?

    No we only ship to Canada.

  • Are there Faster Options for Shipping

    All shipping within Canada shipped Canada Post Expedited, unless you choose Xpress post/Priority or Courier shipping at checkout.

  • How to create an account

    At the top of our page click on “Sign In or Register” Under “Register” enter your e-mail address. An e-mail will be sent to the corresponding address and you will receive an email with a password to your new account. If you do not receive this email, please check your ‘spam’ folder. If you still need assistance, please contact us directly at and we can manually reset your password for you.

  • How to pay via E-transfer/EMT

    When at the checkout for your order select “E-transfer” short for email money transfer for your payment method, then place the order. You will then be required to send an e-transfer to this is done separately though your online banking. If your bank requires a security question please use the question below, otherwise we do have auto deposit set up under RQC Supply Ltd and no questions will be required. Please make the question your “order number” and the answer “Woodstock” for the e-transfer.

  • How to Sign up for our Newsletter

    Be the first to know about new products and exciting promotions by subscribing to our newsletter. Scroll to the very bottom of any of our pages and on the right side there will be a box that says “Subscribe to our Newsletter”. Type your e-mail into the email field and click subscribe.

    How to Sign up for our Newsletter logo
  • How to use the Learning Centre

    Scroll to the very bottom of any of our pages and click “Learning Centre” There you will find instructions and different directions for various projects. Many of these are downloadable pdfs that you can use for many crafting and design projects.

  • Can I buy a gift certificate?

    Yes you can! Click “Gift Certificates” at the top left of any of our pages. Select your gift value of $25, $50, $100 or $250 value. You can also click custom and give away any amount you would like. Once you have decided on your amount click “Add to Cart” and you can pay for it at the checkout. When checking out you can choose to have the gift certificate sent right away to the intended recipient, otherwise send it to yourself and print it out and include it with a card for your intended recipient.

    Can I buy a gift certificate? logo
  • Can I get a Refund?

    ALL SALES ARE FINAL!! IF you're unsure about any clothing sizing please contact us prior to placing an order to help you over the phone to determine the right size.

  • Do you have a coupon code?

    There are currently no active coupon codes, one will be created when we have themed sales ie Black Friday, Boxing day etc make sure to follow us on social media to be notified of sales and sign up for our newsletter.

  • Do you do Wholesale?

    We are setting up a wholesale section on the website, you must fill out an application with a copy of your HST/Tax #. All wholesale orders the customer is responsible for all shipping costs.

  • Can I Cancel an Order?

    Changes to an order after fulfillment (before shipping/pick up) are subject to a restocking fee of 5%, this refund minus the restocking fee is applied via store credit. Otherwise a restocking fee of 15% for refunds back via the original payment method.

  • When will my order ship?

    Our average order processing orders same day, Canada Post does pick up from our location between the hours of 12 noon-3:30pm depending on their pick up route the timing of this we have no control over. This may be longer during the holiday season. When your order ships you will receive an email notification. Need your order super fast, add a rush fee to jump the queue.

  • How long till i get my order?

    We do our best to get our orders daily Monday to Friday. Note: Orders placed on the weekend may take an extra day depending on the volume of orders received after we closed on Friday. Once your order has shipped you will get an email notification with tracking number, once it has been picked up by Canada Post you will be able to track it with an estimated delivery date. NOTE: this option is not accurate right now during the unprecedented times of COVID, no carriers are operating within their delivery timelines.

  • Still Looking for further assistance?

    You can contact us through our contact page! We will be happy to assist you from our customer service email

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