Frequently Asked Questions

Order Fulfillment
Orders are typically filled within 24hrs during retail hours
Shipping
We have daily picks up scheduled with Canada Post, but do offer courier shipping if you need it faster.
Hours
Please check our Contact Us page for operating hours.
Payments
We accept Visa, Mastercard and Email Money Transfers at checkout.

Frequently Asked Questions

Thank you so much for choosing RQC Supply for your crafting needs! Further information about our Shipping & Return Policy can be found here. If you're looking for some crafting tips, please see our learning centre.

HOW DOES THE WOODSTOCK PICK UP WORK?

Unfortunately we have had to disable the Woodstock Pick Up at check out, please shop in our 8,000 sq foot retail storefront due to a new bill passed and our inability to operate 100% in French for our Quebec Customers. This has lead to it being shown at check out with the Shipping Options, we implemented a picking charge to the Woodstock Pick Up to cover developer fees, this way we are not in violation of Quebec Human Rights by operating solely in English. Changes to an order after fulfillment (before Woodstock pick up, pick up fee is non refundable) are subject to a restocking fee of 5%, this refund minus the restocking fee is applied via store credit. Otherwise a restocking fee of 15% for refunds back via the original payment method should the order be cancelled.

HOW MUCH IS SHIPPING?

Shipping prices vary based on your location and items in your cart. Canadian Orders of over $399 before taxes can qualify for FREE Canada Post Expedited (some exceptions apply). US orders live rates apply. For more information look at our shipping page.

Ceramic items and bulky items like printers, and pillows will have to be custom quoted contact the store for further assitance.

All rural addresses with a “0” in the postal code as the second digit will be subject to a $2.00 surcharge this will be above the flat rate or free shipping if eligable. No Free Shipping to any of the Northwest Territories, Yukon, Newfoundland live rates prevail. We are unable to ship to Quebec due to the language law passed in June of 2022.

DO YOU SHIP TO THE USA OR OVERSEAS?

No We do not.

ARE THERE FASTER SHIPPING OPTIONS?

All shipping within Canada shipped Canada Post Expedited, unless you choose Xpress post/Priority or Courier shipping at checkout.

HOW DO I CREATE AN ACCOUNT?

At the top of our page click on “Sign In or Register” Under “Register” enter your e-mail address. An e-mail will be sent to the corresponding address and you will receive an email with a password to your new account. If you do not receive this email, please check your ‘spam’ folder. If you still need assistance, please contact us directly atinfo@rqcsupply.comand we can manually reset your password for you.

HOW DO I PAY VIA EMAIL MONEY TRANSFER/EMT?

When at the checkout for your order select “E-transfer” short for email money transfer for your payment method, then place the order. You will then be required to send an e-transfer toinfo@rqcsupply.com this is done separately though your online banking. If your bank requires a security question please use the question below, otherwise we do have auto deposit set up under RQC Supply Ltd and no questions will be required. Please make the question your “order number” and the answer “Woodstock” for the e-transfer.

HOW DO I SIGN UP FOR A NEWSLETTER

Be the first to know about new products and exciting promotions by subscribing to our newsletter. Scroll to the very bottom of any of our pages and on the right side there will be a box that says “Subscribe to our Newsletter”. Type your e-mail into the email field and click subscribe.

CAN I BUY A GIFT CERTIFICATE?

Yes you can! Click “Gift Certificates” at the top left of any of our pages. Select your gift value of $25, $50, $100 or $250 value. You can also click custom and give away any amount you would like. Once you have decided on your amount click “Add to Cart” and you can pay for it at the checkout. When checking out you can choose to have the gift certificate sent right away to the intended recipient, otherwise send it to yourself and print it out and include it with a card for your intended recipient.

CAN I GET A REFUND?

No Sorry, ALL SALES ARE FINAL!! IF you're unsure about any clothing sizing please contact us prior to placing an order to help you over the phone to determine the right size.

CAN I CANCEL AN ORDER?

Changes to an order after fulfillment (before shipping/pick up) are subject to a restocking fee of 5%, this refund minus the restocking fee is applied via store credit. Otherwise a restocking fee of 15% for refunds back via the original payment method.

WHEN WILL MY ORDER SHIP?

Our average order processing orders same day, Canada Post does pick up from our location between the hours of 12 noon-3:30pm depending on their pick up route the timing of this we have no control over. This may be longer during the holiday season. When your order ships you will receive an email notification. Need your order super fast, add a rush fee to jump the queue.

HOW LONG TILL I GET MY ORDER?

We do our best to get our orders daily Monday to Friday. Note: Orders placed on the weekend may take an extra day depending on the volume of orders received after we closed on Friday. Once your order has shipped you will get an email notification with tracking number, once it has been picked up by Canada Post you will be able to track it with an estimated delivery date. NOTE: this option is not accurate right now during the unprecedented times of COVID, no carriers are operating within their delivery timelines.

STILL LOOKING FOR FURTHER ASSISTANCE?

You can contact us through our contact page! We will be happy to assist you from our customer service email info@rqcsupply.com

DTF Prints coming Soon!!

Order Fulfillment

Shipping

Hours

Payments