FREE SHIPPING ON SINGLE ORDERS OF $150+* | ☀️ SUMMER HOLIDAYS JULY 31 - AUG 8TH ☀️

519-872-9978

Frequently Asked Questions

Thank you so much for choosing RQC Supply for your crafting needs! Further information about our Shipping & Return Policy can be found here. If you're looking for some crafting tips, please see our learning centre.

  • How does Woodstock Pick-up Work

    Place your order on the website. At checkout select “in-store pickup” and we will email you when the order has been fulfilled and ready for pickup.

  • How much is Shipping

    Shipping prices vary based on your location and items in your cart. Canadian Orders of over $150 before taxes can qualify for FREE Canada Post Expedited (some exceptions apply). US orders live rates apply. For more information look at our shipping page. All rural addresses with a “0” in the postal code as the second digit will be subject to a $2.00 surcharge this will be above the flat rate or free shipping if eligable. No Free Shipping to any of the Northwest Territories, Yukon, Newfoundland live rates prevail.

  • Do you ship overseas?

    No we only ship to Canada and the United States.

  • Are there Faster Options for Shipping

    All shipping within Canada shipped Canada Post Expedited, unless you choose Xpress post/Priority or Courier shipping at checkout. USA bound orders are shipped via USPS.

  • How to create an account

    At the top of our page click on “Sign In or Register” Under “Register” enter your e-mail address. An e-mail will be sent to the corresponding address and you will receive an email with a password to your new account. If you do not receive this email, please check your ‘spam’ folder. If you still need assistance, please contact us directly at info@rqcsupply.com and we can manually reset your password for you.

  • How to pay via E-transfer/EMT

    When at the checkout for your order select “E-transfer” short for email money transfer for your payment method, then place the order. You will then be required to send an e-transfer to info@rqcsupply.com this is done separately though your online banking. If your bank requires a security question please use the question below, otherwise we do have auto deposit set up under RQC Supply Ltd. Please make the question your “order number” and the answer “Woodstock” for the e-transfer.

  • How to Sign up for our Newsletter

    Be the first to know about new products and exciting promotions by subscribing to our newsletter. Scroll to the very bottom of any of our pages and on the right side there will be a box that says “Subscribe to our Newsletter”. Type your e-mail into the email field and click subscribe.

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  • How to use the Learning Centre

    Scroll to the very bottom of any of our pages and click “Learning Centre” There you will find instructions and different directions for various projects. Many of these are downloadable pdfs that you can use for many crafting and design projects.

  • Can I buy a gift certificate?

    Yes you can! Click “Gift Certificates” at the top left of any of our pages. Select your gift value of $25, $50, $100 or $250 value. You can also click custom and give away any amount you would like. Once you have decided on your amount click “Add to Cart” and you can pay for it at the checkout. When checking out you can choose to have the gift certificate sent right away to the intended recipient, otherwise send it to yourself and print it out and include it with a card for your intended recipient.

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  • Can I get a Refund?

    **Currently due to COVID there are not returns. Normally returns must be made within 5 days after your order. Note customer is responsible for the original shipping costs (If it was an order that did qualify for free shipping due to being over 150 and with the return it does not you will be charged the flat rate shipping based on your location deducted from your refund. You will also be responsible for return shipping back to our location. Please contact us within this time frame. Note: We are unable to accept the return of goods that have been decorated or altered. It is the customer's responsibility to inspect all merchandise for correct style, colour and size prior to decorating or altering in any way.* IF you're unsure about any clothing sizing please contact us prior to placing an order to help you over the phone to determine the right size, clothing is final sale since purchased bulk. Ribbon and Vinyl are sold by the yard, therefore, are not eligible for ANY exchange/refund once cut, it also applies to clothing unless you receive an incorrect or defective item, at this point, we will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within two weeks, in many cases, you will receive a refund more quickly. This time period includes the time it takes us to process your return, and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, please Email Us with your order number, receipt, pictures, tracking number, and about the product you would like to return. We will respond quickly with instructions on how to return items from your order if necessary.

  • Do you have a coupon code?

    There are currently no active coupon codes, one will be created when we have themed sales ie Black Friday, Boxing day etc make sure to follow us on social media to be notified of sales and sign up for our newsletter.

  • Do you do Wholesale?

    We are setting up a wholesale section on the website, you must fill out an application with a copy of your HST/Tax #. All wholesale orders the customer is responsible for all shipping costs.

  • Can I Cancel an Order?

    Changes to an order after fulfillment (before shipping/pick up) are subject to a restocking fee of 5%, this refund minus the restocking fee is applied via store credit. Otherwise a restocking fee of 15% for refunds back via the original payment method.

  • When will my order ship?

    Our average order processing orders same day, Canada Post does pick up from our location between the hours of 12 noon-3:30pm depending on their pick up route the timing of this we have no control over. This may be longer during the holiday season. When your order ships you will receive an email notification. Need your order super fast, add a rush fee to jump the queue.

  • How long till i get my order?

    We do our best to get our orders daily Monday to Friday. Note: Orders placed on the weekend may take an extra day depending on the volume of orders received after we closed on Friday. Once your order has shipped you will get an email notification with tracking number, once it has been picked up by Canada Post you will be able to track it with an estimated delivery date. NOTE: this option is not accurate right now during the unprecedented times of COVID, no carriers are operating within their delivery timelines.

  • Still Looking for further assistance?

    You can contact us through our contact page! We will be happy to assist you from our customer service email info@rqcsupply.com

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