Canadian Orders
RQC Supply only ships Canada Wide, Excluding Quebec due to the implemented language law and our inability to operate 100% in French for our Quebec Customers.
Our Canadian shipping rates are depicted in the graphic. We can only use Canada Post to ship to PO Boxes.
American Orders
We currently do no ship orders to the USA
Unfortunately the Woodstock pick up option has been put on hold effective November 5th, we apologize for any inconvenience this has caused.
ALL SALES FINAL, No Returns or Exchanges * Contact us via email for any website fulfillment or defect issues with your order within 5 days or receipt. If an incorrect item was shipped by us the returned item must be shipped out within 5 business days of contact if authorization is given for a RMA, return shipping at buyers expense. Please contact us within this time frame. Note: We are unable to accept the return of goods that have been decorated or altered. It is the customer's responsibility to inspect all merchandise for correct style, colour, and size prior to decorating or altering in any way.*
Shipping or pick-up fees are non-refundable.
If there is an issue with your order, please
Email Us with your order number, receipt, pictures, tracking number, about the product in question.
Order Cancelations/Omissions
Pick Up fees are non refundable, any changes to an order (before shipping/pick up) are subject to a restocking fee of 5%, this refund minus the restocking fee is applied via store credit. Otherwise a restocking fee of 15% for refunds made via the original payment method.
Mugs/Fragile Items Damaged in Shipment
Contact us right away if any product arrives damaged, for Mugs and ceramic goods we will give you a store credit for product damaged in shipment as no courier offers any compensation for fragile items in shipment, extra shipping charges will not be refunded on these items, you are accepting of this policy when you purchase it for shipping. Mugs are available for purchase instore.